Customer Service Representative

Dit zijn wij

Where are you going to work

Our client has more than 50 years of experience in protecting cargo around the world. Worldwide, specialists use their expertise to work with customers to develop applications and provide them with advice and training, ensuring that their cargo arrives at its destination undamaged. The company has branches all over the world. This vacancy is for the Oostrum branch (near Venray) in the Netherlands.

Dit ga je doen

• You will operate with your team in an MBU way of working in line with the values and strategy.
• You take care of the daily incoming orders and calls and register all these contact moments in the
CRM system.
• You act on customer complaints and follow up actively and accurate with a problem solving mindset
and connect with the customer on a resolution.
• Serve as the primary contact for customers for product and sales information; liaise with various
internal departments on stock and financial issues.
• Work and act, daily, on KPI’s on key processes as defined in SLA’s, escalate them, set up new measurements
and be accountable for the KPI’s. Define root causes and initiate improvement initiatives.
• Actively call customers on overdue invoices and work on a solution to collect the overdues.
• Some more generic office tasks will be involved as well
• Will participate or lead improvement activities which will impact the customer and drive efficiency.
The customer service representative will report to the customer service team leader of the dedicated
market.

Wat we verwachten van jou

• MBO/HBO education (obtained through education or through work experience)
• 2-3 years of work experience in a similar role (preferably B2B experience)
• Strong problem solving and anticipation skills
• Well-organised and good at prioritizing tasks
• Multitasking and flexible; stress-resistant and comfortable in dynamic and fast-paced environment
• Strong team player
• Decisive and a pro-active personality
• Available full time(working hours 8.00-18.00 max. 8 hours/day)
• Excellent MSOffice, Excel and Outlook skills and experience with ERP
• Language skill: Excellent English and native German
• FOR EXPORT: has experience with international shipment, understanding of IncoTerms and export
documentation

Ons aanbod

• A contract with our client, starting with a year contract;
• Starting with a salary of € 3,000.- and € 3,300.- per month;
• A challenging job;
• Working within an international environment;
• Working within a multi-cultural organization;
• Possibility to work hybride (office and home office).